What’s different this time around?
I can recall the moment vividly – it was mid November 2018 and the last day of a three-day conference which had been attended by…
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How are your staff travelling?
In recent blogs I have commented about the wisdom at this time, to seek feedback from your clients – how are they perceiving the service…
Busier than mustard trying to ketchup?
From my regular discussions with advisers all over the country it’s clear that, they are doing everything in their power to assist their clients during…
The correlation between feedback & profitability has remained a constant feature in data analysis for 20 years
The correlation between feedback & profitability has remained a constant feature in data analysis for 20 years From my regular discussions with advisers all over…
Working From Home – Make WFH a positive for your business
“Never waste the opportunity offered by a good crisis” Niccolo Machiavelli, Italian diplomat, writer and philosopher, 1469 – 1527 Perhaps the greatest upheaval for many…
Client Centric – Really?
There is not one advice business in the country that would not describe itself as “client centric”. This has become the buzz phrase of the…